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The JOUST Business IT Assessment

Joint Organizational Understanding of Systems and Technology. One thousand dollars, flat. Fifteen areas of the business examined. A written report you keep, and a list of what to fix in what order. Partner with us within twelve months and the fee comes back off your account.
$1,000 fixed
Credited back if you engage us
The report is yours to keep
No obligation to switch providers
Why pay for this

A free audit is a sales call with a spreadsheet attached

Every provider in this market will assess your environment for nothing, and the finding is always the same: you need what they sell. We charge for this because a paid piece of work has to stand on its own. You can take the report to your board, to your carrier, or to a competitor of ours. It has to hold up in all three rooms.
Findings you can act on
Every conclusion says what we found and why it matters, in language you can put in front of a board or a carrier. A vague assurance gets you nowhere in either room.
An order, and a price
A list of gaps helps nobody. This one comes back as a sequence, with a cost against each step and a reason it sits where it does.
The paperwork counts too
Policies, insurance answers, vendor contracts, and who holds the passwords if a key person leaves. None of that is a technical question, and almost no technical review goes near it. All of it gets read in an audit or a claim.
The scope

Thirteen conversations, and two we go and find out ourselves

Thirteen of these are worked through with you and whoever currently looks after your technology. The last two we do on our own and bring back, because the answer is more useful when nobody has tidied up first.

1 · Governance and risk
2 · Access and identity
3 · Endpoints and servers
4 · Network and perimeter
5 · Email and collaboration
6 · Backup and recovery
7 · Incident response and logging
8 · Vendors and contracts
9 · Compliance and data privacy
10 · Awareness and training
11 · Cyber liability insurance
12 · HR and technology policy
13 · Technology succession
14 · What the internet already knows about you
15 · A snapshot from inside
The deliverable

What lands on your desk at the end

Three documents and a meeting, about two weeks after we finish gathering. All of it is yours, with no marking that stops you sending it to somebody else.

The written report
One section per area: what we found, and what it means for the business rather than for the equipment. Written to be read by somebody who does not work in technology, with the technical detail kept in an appendix for whoever does.
A remediation list in order, with costs
Every gap, ranked by what it would cost you if it went wrong against what it costs to close. Rough figures against each line, including the ones you would pay somebody else to do, and a note on what changes if you defer it a year.
A budget you can take to a board
The next twelve to twenty-four months laid out by quarter, separating the equipment that is aging out from the work that reduces risk, so the two do not compete for the same conversation.
Ninety minutes to walk it through
A readout with whoever should be in the room. You question the rankings, and we either explain them or change them. The version you keep is the one you agreed to.
Timing

Four moments when this pays for itself

Firms rarely book an assessment out of curiosity. There is usually a date on a calendar behind it.

A renewal or a questionnaire is coming
You are unsure whether you are being looked after
The company is going through changes
The person who knew everything is leaving
The fee

One thousand dollars, and how you get it back

$1,000
Fixed for a single site and a typical small or mid-sized business. Multiple locations or an unusually large environment are quoted before we start, never after.
Credited
Partner with us for managed services within twelve months and the full thousand comes off your account. So the assessment costs you nothing if we turn out to be the right answer, and a thousand dollars if we are not.
Yours
The report carries no restriction on what you do with it. Take it to your current provider and ask them to fix the list. That is a legitimate outcome and it has happened.
The obvious objection. We are a managed services firm assessing whether you need managed services. Two constraints keep us honest: the fee buys the time we spend getting you answers, with nothing else attached, and you can hand the findings to a competitor.
Common questions
How long does it take, and what do you need from us?
Do we have to switch providers afterwards?
Should our current IT provider be involved?
Will this satisfy an auditor or a carrier?
Who is allowed to see the findings?
We are small. Is this overkill?

Book the assessment, or ask what it would find

Start with fifteen minutes about the business and what is coming this year. If an assessment is the wrong spend for where you are, we would rather say so on that call than take the fee.
Already working with us? The same ground gets covered in your regular adviser sessions, at no extra cost. See managed IT services.

What can we do better?

We love to hear from our clients, please let us know if there are any areas that you think we could improve upon.