Sixty-five people, no server room

At a glance

What was wrong

The agency had grown steadily since 1979 and the infrastructure had grown with it. What had never happened was the other half of that: working out which of it was still doing a job. The result was fragile enough that internal IT spent its days on outages instead of on the agency.

Underneath sat aging on-premises hardware and a private data center presence costing thousands of dollars a month. Privacy obligations were tightening at the same time, across an agency handling donor data for clients all over the country.

What we did

We retired the legacy hardware and moved the data and applications onto cloud infrastructure that scales with the agency instead of being sized for a guess made years ago.

The whole project was funded out of the money it released. Nothing was asked for up front, which for an agency that answers to nonprofit clients about where its money goes is not a small detail.

What changed

The constant outages went to near zero, so the delays staff had learned to work around are gone. Untangling logins that had accumulated over the years gave the company back about a day of lost productivity every month.

The agency also met the privacy compliance goals it had been carrying, and replaced the on-site technology with enterprise-grade cloud storage without its operating expense going up. Those two together were the point of the exercise.

People reach their content wherever they are working, without an error-prone VPN in the way, and the storage platform talks to the other applications the agency runs on. Reporting to nonprofit clients is faster because the numbers are reachable.

In their words

Christine Shilosky · COO, Mal Warwick Donordigital

Tell us what you are running and what is going wrong with it. If we are not the right answer for a firm of your size, you will hear that on the call.

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