We look after your IT systems so you don't have to.
Small and medium-sized business are in a tough spot — rightly concerned about cyber security, network up-time, and strong tech infrastructure, but running with more modest budgets than those of big enterprises with full time, in-house IT staff. Remote IT support and monitoring is a great way to bridge that gap, offering much-needed IT expertise at a more manageable cost.
What is Remote IT Support and Monitoring?
As a managed service provider (MSP), we can remotely manage, support, and monitor all of your IT infrastructure and systems, proactively ensuring that all is working well and that your information is protected and working efficiently.
Every day, our remote IT support and monitoring services will keep an eye on your systems and devices. We can install updates, manage security and permissions, install or restrict applications and software, and maintain your IT infrastructure, among other IT-based tasks. We handle any aspect of your network from email to network appliances.
Our remote IT support and monitoring services catch breaches and risks before they can impact your business, improving uptime, productivity, and profitability. It all comes at a predictable, affordable price, ensuring businesses of all sizes can leverage IT expertise.
Our remote IT support and monitoring is ongoing, rather than a one-time setup or audit. We are in regular contact with our clients, continually monitoring, improving, and fine-tuning their IT systems. Our clients rely on us to find and mitigate vulnerabilities, plan for outages and incident response, and create an efficient infrastructure that gives a competitive advantage.
Because our work is remote, this support and monitoring is available to any company with any setup. If you have remote workers, it is not a problem. We specialize in setting up secure, efficient systems for multi-location companies and remote work.
Ultimately, we help you run your IT like you run your business, making smart decisions to use your resources wisely. With IT support and monitoring left in the capable hands of our expert team, you can focus on business operations, knowing that we have your back.
The Benefits of Remote IT Support and Monitoring
There are countless benefits to remote IT support and monitoring services. Reading about what these services entail, you may have already thought of a few ways your own company might be improved! Here are a few more ways our remote work will help you.
Because we work remotely, we are available more readily than an in-house IT professional might be. That means we can respond to any threat or issue, even in the off-hours. System maintenance can also take place outside of your regular business hours so that your customers and staff are not disrupted.
Our remote IT support and monitoring also minimize unplanned downtime. Because we can monitor 24/7, we will catch any potential problems, and either fix them automatically with our tools, or address the problem remotely. That means the problem will either be fixed so quickly that your site essentially remains accessible, or even better, that our proactive monitoring addresses issues before they can cause outages.
Let’s consider the difference between an in-house IT tech and a remote team monitoring and supporting your IT needs. When you are relying on one IT tech in-house, it can be challenging to deal with devices and workers who are spread around the city, country, or even the world.
With our entire team working remotely, however, we can easily keep an eye on every aspect of your infrastructure no matter where your workers and their devices may be. You no longer have to worry about deploying IT staff to other locations, or bringing remote workers into the office to deal with device issues. Instead, our remote workers will virtually meet you where you are. It saves time, travel expenses, and personnel costs while ensuring your tech is in great shape.
If you want to implement new technology, managed IT services are key to success. Our tech expertise ensures your company has the right tech to meet your goals, and our proactive, consistent monitoring helps catch any potential problems with a new implementation.
Finally, remote IT support and management is a big boost to your cybersecurity and risk mitigation. Beyond the benefits of proactive monitoring, your company will benefit from an entire team of people dedicated to keeping your business away from vulnerabilities, breaches, and attacks.
We understand that many small businesses think cybersecurity is a problem for big companies. We also know that bad actors are familiar with this misconception and target smaller operations. With our services, you can continue focusing on your work, with our team in the background handling security patches, updating information, standardizing settings across your workforce, educating employees, and responding to trouble.
Ultimately, remote IT support and monitoring keeps your company reliable, productive, and efficient. Our sole job is to streamline and simplify your tech infrastructure to make the most of your budget and improve your availability.
The cost of hiring an IT team or even one IT tech to monitor around the clock is prohibitive for a lot of small companies. We do it all at a predictable, set rate, without the usual personnel expenses of overtime, benefits, and travel expenses. You will have guaranteed access to experienced, certified IT professionals with the high-level skills you need to get ahead of your competitors. We work hard to keep your company in step with industry trends and emerging IT needs, so you will never fall behind.
With our help, you can approach IT proactively, instead of reacting to problems when they have already occurred.
Get in touch with us today to learn more about what we offer as an MSP, or to talk about what your business needs from an IT partner. Contact us online, call us at 510-552-6896, or email firstname.lastname@example.org.