As a Managed Service Provider, finding the right tools to service your customers can be a very daunting task. There are many different options for supporting the back end of your company, while maintaining optimal service for your clients. For us, it took close to two years and many less than successful products to finally find the ones that worked for our company, and our customers. One of the main sticking points for me has been that I need to have good communication with those providers. If there is a problem with a product, I need to have a rapid response so that it does not affect my support, and to a bigger extent, the trust I have established with businesses who depend on us.
It was not an easy journey as it cost us many hundreds of hours of installing, testing, making a decision to not continue with a product, and ripping it out to try again with another 'touted' vendor. At Renascence IT Consulting, we care about the integrity and performance of the tools we use and constantly re-evaluate them to make sure we are offering the best in class services you, the client, deserves.
Article about our Journey with Communicating Past Hurdles: