Monthly Archives: December 2016

How Bad Technology Equals No Sales

As a business owner, I am very sensitive to the pitfalls of customer satisfaction. Needless to say, I too encounter less than exceptional customer service from time to time. It's bad enough that appliances barely last five years and are not exactly "cheap" to replace, but one would expect that the delivery of said items should be…
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Is Your Company Prepared for Vengence?

A new piece of Ransomware called Popcorn Time emerged last week. It will encrypt your local and networked hard drives, locking you out of your business. Like others, it will demand payment to unlock those vital files. What makes this one different is that if you don't want to make the payment, you can pass on…
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Why Fighting Fires Only Burns Your Business

I talked with a fellow IT firm the other day and the interesting take away was that they measured success on how many support tickets they had coming in and solved. The company charges their clients on an hourly basis, so their profit is determined by their customers calling them with issues. While this was…
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What to Do When a Laptop is MIA at EWR?

The TSA, in a press release today, announced that it recovered 70 lost laptops from the Newark, NJ airport. The shocking part is these workstations were left behind at the screening area in only a month's time! My first instinct is to wonder how someone wouldn't remember their laptop immediately after leaving the secured area.…
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